Returns & Exchanges

At Cinderella Eco Sales, we want you to be completely satisfied with your sustainable home solutions. If your purchase doesn't meet your expectations, we offer a 30-day return policy for unused items in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of delivery with your order number and reason for the return to receive an RMA authorization.

• 2.
  Prepare the Package

  Carefully pack your items in their original, unopened packaging to ensure they are protected during transit and include your printed return authorization form.

• 3.
  Ship to Our Warehouse

  Affix the provided shipping label or use a tracked courier service to send the package back to our designated inspection center.

• 4.
  Inspection and Refund

  Once our team verifies the condition of the returned goods, we will process your refund to the original payment method within 5 to 7 business days.